Refund policy

Returns and refunds

Every clicker is printed, assembled and click-tested by hand at James Paul Studio. If something is not right, we want to hear about it.

Changed your mind

Contact us within 30 days of delivery and we will sort out a return. Items should come back unused and in their original packaging. Once the return arrives, we refund the purchase price to your original payment method within 5 business days. Return shipping is the customer's responsibility unless the item arrived damaged, faulty, or was not what you ordered.

Damaged, faulty or wrong item

Tell us within 30 days of delivery and we will repair it, replace it, or refund it, whichever you prefer. There is no charge to you, and no need to ship the original back unless we ask. A photo helps us make it right faster.

Made-to-order items

Builder orders — a picnic basket you filled yourself, a Cabinet of Curiosity you stocked, a meal you put together — are made to your specification. We still accept changed-mind returns on these within 30 days under the terms above, provided the item is unused and in its packaging.

Items we cannot accept back

Gift cards are not refundable. Items returned more than 30 days after delivery, or returned used or without their packaging, may be refused or refunded in part.

How to start a return

Email hey@jamespaulstudio.com with your order number and what you would like to do. We reply to every message.

Refund timing

Refunds are issued to your original payment method. Your bank or card issuer may take a further 3–10 business days to post it to your account.