Shipping policy

Shipping

Where we ship

We ship within the United States, including Alaska, Hawaii and US territories. We are not shipping internationally at this time.

How long it takes

Orders leave the studio in 1–3 business days. Everything is made and assembled by hand, so during a launch or a holiday rush it can take a day or two longer — if that happens, we will tell you.

Once it ships, USPS and UPS delivery usually takes a further 2–5 business days depending on where you are.

What it costs

Shipping is calculated at checkout from your address. Orders over $35 ship free within the United States, applied automatically.

Tracking

Every order ships with tracking. You will get an email with the tracking number as soon as your order leaves the studio. If it has been more than 3 business days and you have not heard from us, check your spam folder, then email us.

Lost, late or damaged in transit

If a package is marked delivered but has not turned up, give it 48 hours — carriers sometimes scan early — then contact us and we will help you track it down. If a parcel arrives damaged, tell us within 30 days and we will make it right.

Wrong address

Please check your shipping address at checkout. If you spot a mistake, email us straight away: once an order has shipped we cannot reroute it, and a parcel that comes back to us can be reshipped at your cost.